Support technicians in the field with smart software
Lumnio solves technician shortage. How?
Capture know-how of skilled technicians
Let senior workers create clear manuals for the newcomers, build knowledge base and train new employees faster.
Remote visual support
Lumnio grants your technicians in the field instant connection to their colleagues who can instruct them during tasks. As a result, the job is done faster and with fewer errors.
Employee training
Send new technicians into the field earlier. Thanks to training materials in Lumnio, they get to know their workflows quickly & efficiently.
Technical knowledge base
Veškerou dokumentaci nahrajete do software Lumnio, takže je technici zobrazí přehledně odkudkoliv. Díky digitalizaci pak práce probíhá efektivněji.
Clear work instructions
Create standardized workflows available anywhere your technicians need. Record work tasks directly in the field or use your imported materials supplemented with texts.
Customer support
With Lumnio, your customers can handle minor repairs without needing a technician. You can assist them with everything remotely.
7) Inspections and checks
Lumnio shows your technicians how to conduct device inspections. Consequently, checks are quicker, and fewer errors occur.
Multilingual interface
Lumnio is available in 12+ world languages. Moreover, it offers automated translation of workflows.
Workflow recording & editing
With Lumnio, you easily create a recording of your work in the field, cut it and turn it into an instructional material. Similarly, you can easily edit photos.
Easy service protocol creation
Thanks to the useful templates in Lumnio, you fill in device inspection protocols in a blink of an eye.
QR code & written text reading (OCR)
Lumnio reads a QR code from a label and automatically displays complete information about the corresponding device as well as any relevant documention. Thanks to the optical character recognition feature, the software can also read written text.
Make the most of Lumnio with smart glasses
For maximum benefit, combine Lumnio with smart glasses that enable AR functions. In addition, the glasses free technicians' hands so they work more efficiently.
